The video, which emerged and went viral on Monday, appears to show an employee of the restaurant search and food delivery platform helping himself to a bit of a customer’s meal before re-sealing the boxed order and putting it back – likely to be delivered.
The video prompted widespread outrage on social media. In the video, one can see the delivery man sitting on a bike wearing a Zomato shirt and carrying Zomato delivery bag. After that he goes on to eat out of a food parcel meant for delivery. Then he keeps the box back in the package and takes out another one. After eating from the second box, he seals it and keeps it back inside. He is then seen adjusting the sealing of a smaller packet after which he prepares to leave.
The video was widely liked and retweeted on social media. While many shared their concern over the services provided, others trolled Zomato savagely.
Initially, when the video went viral on social media it wasn’t clear if the man indeed belonged to Zomato. But Zomato later confirmed that the man was working with it. And that he was a delivery person in Madurai.
In its apology post, Zomato said that the delivery partner had been ‘taken off’ the platform, “We take these kinds of reports extremely seriously and upon thorough investigation, we’ve found that the video was shot in Madurai. The person in the video happened to be a delivery partner on our fleet. We have spoken to him at length – and while we understand that this was a human error in judgment, we have taken him off our platform.”
But after Zomato said that they had sacked him, some people felt that the punishment was too harsh given that the delivery boys work really hard and hunger is beyond a human’s control.
Video source : Economic Times
Now after his termination, people on Social media started to express their grief for the guy as they think that it is really way too much for a punishment. Considering it as human error, they say that if a guy steals food, there is something wrong with the society.
Check out some of their reactions here :
@Zomato @ZomatoIN Even after 70years of independence ,a person is stealing food ,let me pay the money back to customer and am ready to ask him apology from my side!!!don’t terminate delivery boy for this reason …@narendramodi @PMOIndia
— Rajeev_patil (@rajeevpatil24) December 11, 2018
Am I the only one who hopes @Zomato isn’t too harsh on the delivery boy? Yes what he did was wrong but it was just one hungry human eating a bit of food. Surely we can find the heart to forgive that
— alifiya khan (@alifiyakhan) December 11, 2018
If people have to steal food, there is some problem with our society. I feel sorry for him.
— Nfuel (@nfuel900) December 11, 2018
It was all over social media. Now poor https://t.co/B3XqXVifKU deemed a criminal. What he did was totally wrong but trolling him across all social media would cost him.dearly. No one would employ him knowing his background at Zomato
— VelahIndian (@VelahIndian) December 11, 2018
if only govt acts same like zomato on criminals
— Mallik (@malliktajmahal) December 11, 2018
What he did is unethical & bad. But probably termination is severe, might have given a warning or suspension for couple days.
— The Legend (@TheLegendChap) December 11, 2018
Though he ve done a bad thing, I somehow feel he ate because he was hungry.. Poor man
— Schiffskapitän 🎭 (@damn_barbarian) December 11, 2018
Kindly forgive him Zomato..
— அமரன் (@amaranart) December 11, 2018
What he did was wrong but he should not have been sacked! He was only eating ya…is it that big a crime!! He must have done it out of hunger! I see no other reason besides hunger! @ZomatoIN pls take him back with a stern warning!
— sadia rafi (@sadzgirl) December 11, 2018
This is easiest part to fire employee, not look at within why such activities done by employees
— RM (@Rajendra_Maurya) December 11, 2018
I feel they shouldn’t remove him, he might have eaten because of hunger and tiredness. It is better to stop using @ZomatoIN for this reason.
— Shameela (@shaikhshameela) December 11, 2018
Removing him is really bad…He broke the trust between Customers and operators..But he must be hungry in that point when it comes to food and life one must show mercy
— RAG@123 (@justforfun_rag) December 11, 2018
It’s really something that people are angry at Zomato for food tampering and not that they obviously underpay and overwork their delivery staff because of which they have to sit on a scooter and take bites out of food orders.
— Karthik §hankar (@kookykarthik) December 11, 2018
He has been criticized and terminated for letting down the brand zomato by committing a mistake (which is seen as big crime in our eyes).But there are lot of gentle mens representing our state and country living peacefully after commiting big crimes(not even noticed) #Zomato pic.twitter.com/fe0bVRTcfI
— Matthew paul (@pmatthewpaul) December 11, 2018
Feeling bad about the Zomato delivery guy. Everyone knows how exploited these guys are in India. And there’s so much competition that many of these guys can’t even afford to sit and have a meal lest they lose one more delivery.
— S (@vakeel_saheba) December 11, 2018
What do you thin on these tweet reactions ?? Comment your views below !!