Mahindra XUV 700,A luxury car of Richard M Natan has froze in just three days, Richard M Natan a renowned cinematographer, embarked on his journey in the world of visual communications after graduating from Don Bosco Secondary School. In 1997, he enrolled in Loyola College, Chennai, where he studied Visual Communications.

Richard’s breakthrough came when he worked as a cinematographer for the film “Angadi Theru” (2010), directed by Vasanthabalan. This debut venture showcased Richard’s skills behind the camera and earned him a nomination in the Best Cinematographer category at the Vijay Awards. Notably, he captured the essence of Chennai’s bustling Ranganathan Theru, shooting on the streets of this crowded locale.

In a surprising turn of events, a three-day-old XUV700 recently experienced a complete shutdown at one of Chennai’s busiest junctions, Luz Corner. Frustrated by the lack of support from Mahindra’s roadside assistance and still without number plates, the car’s owner took to social media to express their dissatisfaction. This incident raises questions about the quality of service provided by Mahindra and highlights the importance of customer satisfaction in the long run. In this article, we delve into the context and explore the perspective of renowned cinematographer Richard M Natan, drawing parallels to his notable works, “Maanaadu” and “Angadi Theru.”

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Purchasing a new vehicle often comes with a sense of anticipation and excitement. In this case, the car owner endured a grueling 15-month waiting period before finally acquiring their dream car, the XUV700. Reminiscent of the wait endured by Richard M Natan during the making of “Maanaadu” and “Angadi Theru,” this long wait created high expectations. However, the owner’s experience quickly turned sour as their brand-new car faltered just days after hitting the road.

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At the busy Luz Corner signal, during peak hours, the XUV700 unexpectedly froze, leaving the owner stranded and frustrated. Desperate for assistance, they reached out to Mahindra’s roadside assistance, only to be met with disappointment. The assistance team, instead of offering immediate on-site support, insisted on remote troubleshooting, further exacerbating the owner’s distress. This incident evokes memories of the cinematic masterpiece “Angadi Theru,” which highlighted the plight of individuals caught in the relentless chaos of urban life.

At the busy Luz Corner signal, during peak hours, the XUV700 unexpectedly froze, leaving the owner stranded and frustrated. Desperate for assistance, they reached out to Mahindra’s roadside assistance, only to be met with disappointment. The assistance team, instead of offering immediate on-site support, insisted on remote troubleshooting, further exacerbating the owner’s distress. This incident evokes memories of the cinematic masterpiece “Angadi Theru,” which highlighted the plight of individuals caught in the relentless chaos of urban life.

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The incident at Luz Corner also brings to light the significance of customer service in the automotive industry. Mahindra’s failure to provide immediate on-site assistance further aggravated the car owner’s frustration. This highlights the need for companies like Mahindra to prioritize customer satisfaction, as a tarnished reputation can have long-term consequences, similar to the impact of negative word-of-mouth on the success of “Maanaadu.”

Here is a tweet:

⁦⁦@anandmahindra⁩ 3 days old car froze at luz corner signal, Chennai. Been waiting since https://t.co/HEO2VwMUYt, no one from road side assistance has responded. Waited for 15 months for this car! I do not want this car, not after such an incident . pic.twitter.com/ODSKaaTa6C

— Richard M Nathan (@Richardmnathan) June 5, 2023

The incident at Luz Corner also brings to light the significance of customer service in the automotive industry. Mahindra’s failure to provide immediate on-site assistance further aggravated the car owner’s frustration. This highlights the need for companies like Mahindra to prioritize customer satisfaction, as a tarnished reputation can have long-term consequences, similar to the impact of negative word-of-mouth on the success of “Maanaadu.”