The customer has posted in his facebook account which reads, “Everyone be aware of uber drivers who are trapping customers in a new way. You could be one of the victim of this. On 24th November I had booked cab for Bengaluru airport with payment method Paytm. On the way before the toll gate the driver stopped car side of the road saying he need cash as payment method to pay the toll and when I disagreed he said he can’t go further. I was really hopeless that time as I had to catch the flight in next 20 minutes. So after an argument with him, I agreed to pay by cash and he said he will cancel the Paytm payment which will be transferred back to my account after 15 minutes of trip completion.”

“After completion of the trip I paid by cash 871 and also same amount got deducted from my Paytm. After waiting for long time before my flight departure, I contacted uber support and reported about this issue . They completely denied to help with this as well as not even shared the contact number of the driver so that I could reach him . “At least they could have engage both me and driver to conference to investigate this ugly situation”.

“So this is kind of encouragement for drivers to do such things repeatedly. At end I lost extra 871 and both uber and the driver took double amount and cheated me as a customer . This can happen to you also, so be careful of uber ride think twice before booking. That was my last trip with uber ended my journey after 2 years of being a customer with a worse and disgusting experience.” 

After the customer posted about the ugly incident in his facebook handle, An authority from Uber said to India times that the issue has been soved and the customer’s has been redressed. The redressed customer posted in his facebook handle , thanking uber for their support.