Zuckerberg Apologizes For The Data Scandal And Ensures It Won’t Happen In India

Mark Zuckerberg yesterday wrote a Facebook post in which he said the company had made mistakes in its handling of the Cambridge Analytica data revelations. The company laid out a multipart plan designed to reduce the amount of data shared by users with outside developers, and said it would audit some developers who had access to large troves of data before earlier restrictions were implemented in 2014.

And Then Mark Zuckerberg apologized on Wednesday evening for his company’s handling of the Cambridge Analytica privacy scandal. “This was a major breach of trust and I’m really sorry this happened,” he said in an interview on CNN. “Our responsibility now is to make sure this doesn’t happen again.”

According to The Verge, His comments reflected the first time he apologized following an uproar over how Facebook allowed third-party developers to access user data. The CEO and company founder undertook a rare media tour with a handful of outlets to explain the company’s perspective on a scandal that has consumed the company since Friday.

And we have a responsibility to do this, not only for the 2018 midterms in the U.S., which are going to be a huge deal this year and that’s just a huge focus for us but there’s a big election in India this year, there’s a big election in Brazil, there are big elections around the world, and you can bet that we are really committed to doing everything that we need to make sure that the integrity of those elections on Facebook is secured,” he said in the interview to the US-based news channel.

The reference to the Indian elections came in response to a question on the actions taken by the social media giant to curb the influence of external elements in the election processes of various countries.

Other highlights of Zuckerberg’s interviews:

  • He told multiple outlets that he would be willing to testify before Congress.
  • He said the company would notify everyone whose data was improperly used.
  • He told CNN he did not totally oppose regulation. “I’m not sure we shouldn’t be regulated,” he said. “There are things like ad transparency regulation that I would love to see.”
  • He expressed regret for not investigating further when Cambridge Analytica’s deception had first come to light in 2015. “I think this was clearly a mistake in retrospect,” Zuckerberg told CNN. “We need to make sure we don’t make that mistake ever again.”
  • He told the New York Times that Facebook would double its security force this year, adding: “We’ll have more than 20,000 people working on security and community operations by the end of the year, I think we have about 15,000 now.”
  • He told the Times that Facebook would investigate “thousands” of apps to determine whether they had abused their access to user data.

  • He further told the Times that a “meaningful number of people” had not deleted their accounts in the wake of the controversy: “I don’t think we’ve seen a meaningful number of people act on that, but, you know, it’s not good. I think it’s a clear signal that this is a major trust issue for people, and I understand that. And whether people delete their app over it or just don’t feel good about using Facebook, that’s a big issue that I think we have a responsibility to rectify.”
  • Asked about content moderation, he told this to Recode: “[The] thing is like, ‘Where’s the line on hate speech?’ I mean, who chose me to be the person that did that?,” Zuckerberg said. “I guess I have to, because of where we are now, but I’d rather not.”
  • Facebook didn’t announce all the new restrictions to the platform today, Zuckerberg toldWired: “There are probably 15 changes that we’re making to the platform to further restrict data, and I didn’t list them all, because a lot of them are kind of nuanced and hard to explain—so I kind of tried to paint in broad strokes what the issues are, which were first, going forward, making sure developers can’t get access to this kind of data.”

 

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